Family-Led Management Supporting Quality Care

Claire Butler is the Managing Director of Unite Healthcare and has held this role since July 2019. She brings over 16 years of experience in finance, accounting, and customer services, gained across both public and private sector organisations. Claire holds a degree in Community Governance and Finance, along with a Management Certificate awarded by Lancaster University.

At Unite Healthcare, Claire provides supportive and inspiring leadership, working closely with the Registered Manager and management team to ensure everyone is focused on delivering the highest standards of care. She takes a hands-on role in guiding the organisation and leads on key areas of compliance with the Care Quality Commission (CQC), helping to ensure services are safe, well-led, and continuously improving.

Choosing care is an important decision, and Claire’s leadership helps reassure families and individuals that Unite Healthcare is guided by an experienced, committed, and knowledgeable leader. Her strong values, attention to quality, and focus on people—both those receiving care and those delivering it—help create a caring, reliable service where individuals feel listened to, supported, and confident in the care they receive.

Leyanne has been a valued member of Unite Healthcare since 2014 and plays a vital role in ensuring care is delivered smoothly and reliably. She is responsible for all aspects of rota management, carefully coordinating staff schedules so that people receive support from carers who are well matched to their individual needs, preferences, skills, and location.

Leyanne works closely with both care staff and service users to ensure there is consistent and dependable cover across all shifts. She carefully manages both planned and unplanned absences, communicating clearly and promptly whenever changes are needed. For individuals and families, Leyanne’s work provides reassurance that care is well organised, disruptions are kept to a minimum, and continuity of care is always a priority. Her attention to detail and commitment to good communication help ensure people feel supported, informed, and confident in the reliability of their care.

Julie has been part of the Unite Healthcare team since 2017, beginning her career as a Homecare Assistant before progressing into a management role in 2022. Her journey within the organisation gives her a strong understanding of frontline care and the day-to-day experiences of both care staff and the people they support.

In her management role, Julie is responsible for supporting and overseeing frontline care staff to ensure high standards of care are consistently delivered. She provides regular supervision, leads team meetings, and offers ongoing guidance and advice to staff, helping them feel supported and confident in their roles. Julie also leads on the recruitment, selection, and induction of new staff, ensuring new team members share Unite Healthcare’s values and are well prepared to deliver compassionate, person-centred care.

By supporting and developing frontline care staff, Julie plays an important role in maintaining a positive and caring workforce. This helps ensure that individuals and families experience care that is attentive, reliable, and delivered with kindness and respect.

Daniel is a qualified Social Worker, holding both a Diploma and a master’s degree in social work from the University of Liverpool. Following qualification, he gained extensive frontline experience in mental health services, supporting both younger and older adults and developing a deep understanding of the challenges people may face at different stages of life.

Before establishing Unite Healthcare, Daniel spent five years as a Safeguarding Adults Team Manager, where he was responsible for protecting vulnerable adults and ensuring high standards of care and professional practice. He has also worked on the implementation of social care IT systems, helping services operate safely, efficiently, and with clear communication.

For families and individuals choosing care, Daniel’s experience offers reassurance that services are led by someone who is knowledgeable, committed, and genuinely cares about the wellbeing of those he supports. His strong focus on safeguarding, quality, and person-centred care helps ensure that people receive safe, compassionate, and well-coordinated support that respects their dignity, independence, and individual needs.

Tina has been a valued member of Unite Healthcare since May 2013 and is one of our longest-serving team members. She holds an NVQ Level 3 qualification and is currently working towards Level 4. With many years of experience across both hands-on care and management roles, Tina brings a deep understanding of what high-quality, compassionate care looks like in practice.

Tina is responsible for all aspects of care management within the company. This includes carrying out thorough assessments, developing personalised care plans, completing risk assessments, and holding regular reviews to ensure care continues to meet individual needs. She spends considerable time working directly with service users and commissioned partners, building trusted relationships and ensuring care is safe, responsive, and tailored to each person.

For individuals and families choosing care, Tina’s involvement offers reassurance that care is carefully planned, regularly reviewed, and managed by someone who is experienced, approachable, and genuinely committed to people’s wellbeing. Her hands-on, person-centred approach helps ensure that care feels personal, supportive, and focused on maintaining dignity, independence, and quality of life.

Heidi has been a valued member of Unite Healthcare since 2015 and brings extensive experience in both care and leadership roles. She holds an NVQ Level 4 qualification and is currently working towards Level 5. Over the years, Heidi has worked across a range of care and management positions with local and national providers, giving her a deep understanding of what high-quality, compassionate care looks like in practice.

In her role at Unite Healthcare, Heidi leads the management team and works closely with frontline care staff to ensure people receive safe, reliable, and person-centred support. She oversees the day-to-day running of the service, ensuring care is well organised, staff are well supported, and standards are consistently high. Her responsibilities include safeguarding, quality monitoring, staff recruitment and training, rota planning, complaints handling, health and safety, and equality and diversity—helping to ensure care is delivered with dignity, respect, and continuity.

Heidi also works closely with the Care Quality Commission (CQC) and local authorities to ensure Unite Healthcare meets all legal and regulatory requirements. For individuals and families choosing care, Heidi’s calm, hands-on leadership offers reassurance that their care is being managed by someone who is experienced, caring, and deeply committed to both safety and wellbeing. Her approach helps ensure that care is not only well managed, but delivered with kindness, understanding, and genuine compassion.

Victoria has been part of the Unite Healthcare team since 2016, beginning her career as a Homecare Assistant before progressing into a management role in 2020. Her progression within the organisation gives her a strong understanding of frontline care and the importance of compassionate, reliable support for those receiving services.

In her management role, Victoria is responsible for supporting and overseeing frontline care staff to ensure high standards of care are consistently maintained. Her day-to-day responsibilities include supervising care staff, leading team meetings, and providing guidance, support, and advice to help staff feel confident and well supported in their roles. Victoria also leads on the recruitment, selection, and induction of new staff, ensuring they are well prepared and share Unite Healthcare’s values of kindness, respect, and person-centred care.

Victoria’s approachable and hands-on leadership helps create a caring and supportive environment for both staff and those receiving care. This reassures individuals and families that care is delivered with understanding, respect, and genuine compassion.