Because your care deserves a gold-standard system.

At Unite Healthcare, we use the highly regarded PASS system to support every stage of your care journey and ensure care is well planned, well delivered, and closely monitored.

From the moment you first contact us, PASS helps keep everything connected. Your initial enquiry, care assessment, and personalised care plan are completed digitally, often using a tablet during your assessment. This allows us to accurately capture your needs, preferences, and goals from the very beginning.

When your care starts, our care workers use a secure mobile app to record care notes and updates in real time during each visit. This means important information about your care, wellbeing, and outcomes is available immediately to our management team, helping us respond quickly if anything changes. Where appropriate, families can also stay informed and reassured about how care is progressing.

PASS supports safer, more reliable care by helping us manage medication administration, monitor visit times, and oversee staff performance. It also tracks care plan outcomes so we can measure how well your support is meeting your needs and make improvements when required.

By using PASS, we reduce risks, improve efficiency, and maintain clear oversight of care delivery. Most importantly, it gives service users and their families confidence that care is consistent, transparent, and delivered to the highest possible standard.

We use AI to improve your care.

At Unite Healthcare, we use PASSgenius™ to help us deliver safer, more responsive, and better-coordinated care.

PASSgenius™ is built directly into our PASS system and brings together smart data tools, automation, and AI to support our teams in their day-to-day work. Instead of dealing with complex reports or disconnected systems, PASSgenius™ turns information into clear, practical insights that help us make better decisions—quickly and confidently.

Behind the scenes, PASSgenius™ continuously brings together live and historical information from across care delivery, staff rostering, compliance, and operations. By organising this data in one intelligent layer, it helps us spot patterns, identify potential risks early, and highlight areas where things can run more smoothly.

This means our teams spend less time on administration and more time focused on people. We can respond faster to changes, ensure the right staff are in the right place at the right time, and maintain strong oversight without adding extra systems or complexity.

PASSgenius™ doesn’t just tell us what has happened—it helps us understand what’s happening now and what needs attention next. The result is better coordination, stronger compliance, and ultimately a higher standard of care for the people we support.

Closer to care, wherever you are.

At Unite Healthcare, Open PASS helps keep families, friends, and care recipients informed, involved, and connected.

Open PASS is a secure online portal that gives approved family members and trusted supporters access to important care information in real time. This includes care plans, medication information, daily notes, and case updates—all drawn directly from our PASS system so the information is always up to date.

Through Open PASS, families can see day-to-day care activities as they happen, including any changes to medications or support needs. This transparency helps everyone stay aligned and provides peace of mind, knowing exactly how care is being delivered.

Open PASS also includes a secure messaging feature, allowing families and care recipients to communicate directly with our team. This makes it easy to ask questions, share updates, or raise concerns, all within a protected environment designed to keep personal information safe.

By giving families clear visibility and an easy way to stay in touch, Open PASS strengthens trust, improves communication, and ensures care is truly person-centred—supporting better outcomes for the people we care for.

The missing piece of the care puzzle.

At Unite Healthcare, we use GP Connect from the PASS care management system to help us deliver safe, joined up and personalised care. GP Connect allows our authorised care professionals to securely access important information from your GP records, with the right permissions in place.

This means we can quickly and safely view key clinical details such as known medical conditions, allergies, adverse reactions, and your acute or repeat medications. Having this information available when we need it helps us understand your health needs better and provide care that is tailored specifically to you.

GP Connect has been developed in partnership with NHS Digital, ensuring information is shared securely and in line with national standards. It allows essential patient information to be accessed directly within our PASS system, reducing delays and helping us respond more effectively if your needs change.

By using GP Connect, we can work more closely with your GP and other healthcare professionals involved in your care. This improved communication supports safer care decisions, smoother care pathways, and better overall outcomes.

Ultimately, GP Connect helps us provide coordinated, timely and confident care, giving you and your family greater reassurance that your care is well informed and safely managed.